The cardiology faculty practice at Mount Sinai Fuster Heart Hospital has been awarded the 2024 Human Experience Pinnacle of Excellence Award by Press Ganey, a prominent patient experience organization. This achievement highlights the hospital's dedication to exceptional patient-centered care. The practice encompasses a wide range of cardiovascular specialties and is one of only ten heart centers nationwide—and the sole one in New York—to receive this accolade. Additionally, it was recognized with the same award in 2023. The Pinnacle of Excellence Award honors healthcare organizations that maintain consistently high standards in patient experience over three years. Winners are chosen based on their performance from April 2021 to March 2024.
This recognition underscores Mount Sinai's commitment to offering seamless and high-quality care for its patients. Dr. Valentin Fuster, President of Mount Sinai Fuster Heart Hospital, emphasizes this dedication. Furthermore, Dr. Deepak L. Bhatt, Director of Mount Sinai Fuster Heart Hospital, remarks on how the institution elevates cardiovascular care standards. The hospital ranks among the top 5% of healthcare providers for delivering outstanding patient experiences over a minimum of three years.
Achieving Excellence in Cardiovascular Care
The cardiology faculty practice at Mount Sinai Fuster Heart Hospital exemplifies excellence through its specialized medical expertise and consistent patient satisfaction. The team comprises physicians specializing in various aspects of cardiovascular health, ensuring comprehensive care. Their work spans general cardiology, interventional cardiology, cardiac electrophysiology, and more. This diverse specialization enables them to address a wide array of cardiovascular conditions effectively. The award reflects their commitment to maintaining high standards in patient care over an extended period.
Press Ganey’s Pinnacle of Excellence Award recognizes healthcare organizations that demonstrate unwavering dedication to patient experience. To qualify, recipients must achieve and sustain excellence for at least three consecutive years. The Mount Sinai Fuster Heart Hospital excelled during the evaluation period from April 2021 to March 2024. During this time, they maintained superior levels of patient satisfaction across all areas of cardiovascular care. Physicians within the practice focus not only on treating ailments but also on fostering a supportive environment for recovery. Their efforts have earned them national acclaim as one of the leading heart centers in the country.
Pioneering Patient-Centered Healthcare
The success of Mount Sinai Fuster Heart Hospital extends beyond clinical achievements to redefine the patient experience. Under the leadership of Dr. Valentin Fuster and Dr. Deepak L. Bhatt, the hospital continues to set new benchmarks in cardiovascular care. By prioritizing patient needs and integrating advanced medical practices, they ensure that every patient receives personalized attention. This approach aligns with their mission to deliver holistic care while promoting caregiver resilience and enhancing overall safety and quality.
The hospital's ranking in the top 5% of healthcare providers reflects its ability to adapt and innovate in response to evolving patient demands. Collaborating with organizations like Press Ganey, Mount Sinai ensures continuous improvement in its services. Their methodologies emphasize reducing patient suffering while fostering an environment where both patients and caregivers thrive. As part of the Mount Sinai Health System, the hospital leverages extensive resources and expertise to enhance patient outcomes. This commitment ensures that Mount Sinai remains at the forefront of redefining healthcare experiences, making it a model for other institutions striving for similar excellence. Through relentless dedication and forward-thinking strategies, Mount Sinai continues to lead the way in transforming cardiovascular care standards globally.