Revolutionize Your Business and Review Experience with Yelp
AI-Powered Review Insights
Yelp is now releasing several new features as part of its year-end release. One of the notable additions is AI-powered review insights. This allows for a more comprehensive analysis of reviews, with sentiment scores ranging from 1 to 100 for different categories such as food quality, service, and ambiance. When you tap on any of these categories for a listing, relevant reviews are highlighted on the app. Currently, these AI-powered insights are being added for restaurant, food, and nightlife businesses on iOS. Yelp already shows AI-powered summaries for businesses at the top of the listing, and now it is tapping into a vast trove of user data to highlight different aspects of a business. For example, a review that simply states "drinks came out quickly" would be categorized under "service" even if the word "service" isn't explicitly used. This enables a more accurate and detailed understanding of customer experiences.These AI-powered insights not only provide a deeper understanding of customer feedback but also help businesses identify areas for improvement. By categorizing and analyzing reviews in this way, Yelp is able to offer more targeted and useful information to both businesses and consumers.
Personalized Home Feed with New Content Types
In addition to AI-powered review insights, Yelp is introducing a personalized home feed with new content types. This includes autoplay user videos, user reviews, trending searches, and popular businesses around you. The app will now show recognitions - labels that users get when they complete specific achievements - alongside their reviews. This adds an extra layer of engagement and recognition for users.The addition of these new content types makes the home feed more dynamic and engaging. Users can now easily access a variety of content related to their interests and local businesses. This helps them discover new places and stay updated on the latest trends.
Redesigned Inbox for Business Owners
On the business side, Yelp is revamping inboxes with redesigned job cards and AI-powered summaries highlighting job information. This allows businesses to manage their jobs more efficiently and stay on top of important information. Yelp is also integrating with Apple Maps to show a button to users to request a quote from a service. This simplifies the process for businesses and makes it easier for them to connect with potential customers.The redesigned inbox and integration with Apple Maps are significant improvements for business owners. They provide a more streamlined and organized way to handle jobs and communicate with customers. This helps businesses save time and improve their overall operations.
Connecting with Service Pros
Yelp launched its AI-powered assistant to connect users better with different businesses such as movers, home cleaning, and contractors. Now, the company allows users to include an option to let service pros contact them through text or phone calls. For user privacy, Yelp will mask the phone number when pros call for a project. This gives users more control over their communication with service providers while still enabling them to get the help they need.The ability to connect with service pros directly is a valuable feature for users. It simplifies the process of getting quotes and scheduling services. With the added privacy measure of masking the phone number, users can feel more secure when sharing their contact information.
Broadcasting Projects to Service Providers
The company is also adding the ability to broadcast your project to service providers you have already contacted when you edit details. This allows businesses to submit a new quote for your project based on new details. This feature streamlines the communication process and enables businesses to provide more accurate quotes based on the latest information.Broadcasting projects to service providers saves time and ensures that businesses have the most up-to-date information when submitting quotes. It simplifies the process for both businesses and service providers, leading to more efficient interactions.
Yelp's year-end release is a significant step forward in enhancing the user and business experience. With these new features, Yelp is leveraging existing data to surface different kinds of information and provide more value to its users. It is clear that Yelp is committed to staying at the forefront of the local business and review landscape.